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Support

For our customers, we offer direct access to our product specialists. Our support is available from Monday to Friday between 9.00 and 17.00 (additional times can be arranged by special agreement). To get a better understanding about our offering, feel free to contact us - apart from standard product support, we can also offer special support packages, tailored to your needs !


To open a problem ticket, please use the following email accounts (depending on the product):
 

Product
 Email-Address for Support Queries
CA Spectrum spec-support(at)dicos(dot)de
CA eHealth ehealth-support(at)dicos(dot)de
CA ServiceDesk servicedesk-support(at)dicos(dot)de
DICOS PAM pam-support(at)dicos(dot)de
DICOS EscAL escal-support(at)dicos(dot)de
IBM Tivoli Netcool netcool-support(at)dicos(dot)de

 

In case of a really urgent problem, please also inform us by telephone to ensure a high priority to your request !

 

 

 

 

 

 

You can of course open a problem ticket via phone (or Fax) , too:

Phone +49 (0)6151 82787-45
Fax    +49 (0)6151 82787-59.

Please do not use personal Email addresses of our team for urgent support enquiries, because we cannot garantuee that such Email is read in time. Only emails to the above email addresses are delivered to our trouble ticketing system directly. Thank You !