{"id":3669,"date":"2019-09-13T11:31:11","date_gmt":"2019-09-13T09:31:11","guid":{"rendered":"https:\/\/www.dicos.de\/support\/"},"modified":"2026-02-03T08:35:28","modified_gmt":"2026-02-03T07:35:28","slug":"support","status":"publish","type":"page","link":"https:\/\/www.dicos.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

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We know <\/strong>your solution<\/p>\n

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We offer support for your entire project and not only for the installed products.<\/p>\n

At our support hotline, our DICOS experts and trained specialists are at your side with advice and support. We offer this service based on individual contracts: from a standard maintenance contract to individual service contracts. Of course, our specialists are also available on-site if required.<\/p>\n

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Our support team is available Monday through Friday from 9:00 to 17:00 (CET).<\/h4>\n

Support-Hotline:<\/strong> +49 6151 82787-45<\/span><\/a><\/h2>\n

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Further contact information can be found below. With a 24\/7 support contract with DICOS, you will also receive additional contact information for notifying our on-call service.<\/p>\n

Our support team works with an automated ticket system. If you are already a customer and need product-specific support, please write an email to the address related to the product. Your request will then be automatically added to our ticket system. We will answer your request as soon as possible.<\/p>\n

You will also find the online documentation for our products below (where available online).[\/vc_column_text][vc_empty_space dhsv_emptyspace=”vc-margin-top-medium”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion active_section=”66″ collapsible_all=”true”][vc_tta_section title=”Support via Email” tab_id=”1568362640777-aeffa432-f722″][vc_raw_html css=””]JTNDZGl2JTIwaWQlM0QlMjJzdXBwb3J0LWVtYWlsJTIyJTIwY2xhc3MlM0QlMjJhY2NvcmRpb24tYW5jaG9yLXRhcmdldCUyMiUzRSUzQyUyRmRpdiUzRQ==[\/vc_raw_html][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]DICOS API Gateway Manager:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]dagm-support@dicos.de<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]DICOS EscAL\u00ae<\/sup>:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]escal-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]DICOS PAM:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]pam-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]DICOS TrapRouter:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]traprouter-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]DICOS log|essential:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]logessential-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

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[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]Broadcom DX NetOps:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]netops-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]Broadcom DX Infrastructure Manager:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]uim-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]Broadcom Automic:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]automic-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]<\/p>\n

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Ansible & AWX:
\nAPI Management:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text css=””]<\/p>\n

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awx-support@dicos.de<\/a>
\napim-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

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IBM CP4AIOps, Instana, Turbonomic, Apptio:
\nIBM Netcool Operations Insight:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

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ibmprodukte-support@dicos.de<\/a>
\nnetcool-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

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Blue Planet \/ Packet Design:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

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pd-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

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All further support topics:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

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dicos-support@dicos.de<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Filetransfer (for Up- and Download of files)” tab_id=”1568362640812-4da7651b-eb62″][vc_raw_html]JTNDZGl2JTIwaWQlM0QlMjJzdXBwb3J0LXNlcnZlciUyMiUyMGNsYXNzJTNEJTIyYWNjb3JkaW9uLWFuY2hvci10YXJnZXQlMjIlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][vc_column_text]If you would like to send us larger files and \/ or if transmission by email attached to the ticket is not secure enough, you may send us files via our support server.<\/p>\n

This is also available for special downloads, product updates, etc. For more information please get in touch with DICOS support.<\/p>\n

You can reach our support server here<\/a>.<\/p>\n

The support server is only available after registration. You can request your account here<\/a>.<\/p>\n

Information on usage can be fond in the\u00a0 Customer Guide<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”DICOS Web-conference and Online Support” tab_id=”1568366684393-fc16fc44-7580″][vc_raw_html]JTNDZGl2JTIwaWQlM0QlMjJzdXBwb3J0LW9ubGluZSUyMiUyMGNsYXNzJTNEJTIyYWNjb3JkaW9uLWFuY2hvci10YXJnZXQlMjIlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][vc_column_text]If you need support and allow us to virtually \u201clook over your shoulder\u201d or to even operate your system remotely under your control, then \u201cDICOS Web Conference\u201d is just the right thing for you. We generally use Microsoft Teams for these services.<\/p>\n

You will receive an invitation or a link via email from your DICOS contact, which you can use to dial into the web conference. If Microsoft Teams is not available to you, you can download a browser plug-in at the beginning of the conference for participation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Documentation for DICOS Products” tab_id=”1769862179067-d50b999e-f0ef”][vc_raw_html css=””]JTNDZGl2JTIwaWQlM0QlMjJzdXBwb3J0LWRvY3VtZW50YXRpb24lMjIlMjBjbGFzcyUzRCUyMmFjY29yZGlvbi1hbmNob3ItdGFyZ2V0JTIyJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text css=””]Here you will find documentation, release notes, and technical details about our products. Whether you need help getting started, technical specifications, or FAQs, you will find comprehensive support here to help you get the most out of our solutions.<\/p>\n