Performance Management
Just monitoring network traffic ist not enough. Learn more about how to gain key insights by monitoring the right performance parameters.

Solution oriented at all times

Problems logging in, ambiguities with error messages or network failure: We take care! Because for us, the cooperation does not end with the successful installation. The experts at DICOS are experienced in dealing with network challenges and provide you with their know-how for the entire product lifecycle.

You need help?

Do you have a specific support request? Then call us or use one of the many contact options on our support page.


6 Advantages for you

Our support is from people for people: Because we attach great importance to personal support for our customers. This is how we ensure customer satisfaction:


Competent team

Our support is provided by experts with several years of professional experience.


Individual solutions

We are familiar with our customers’ systems. That’s how we find optimal, custom-fit solutions.


Fast processing

Your system is not available? Our experts will handle your request within 2 hours.



We have known and successfully implemented our partner products for years.


Sustainable search for causes

What was the problem? We’ll find out! Because that’s the only way we can make your network more secure.


On request: 24/7 support

Our on-call service is also available at night and is there for you on weekends.


SO you can reach DICOS

Phone, e-mail or direct contact with the contact person: You choose which contact option is best for you. Thanks to our ticket system, we can quickly distribute support requests to qualified experts who will contact you directly.

DICOS has been providing us with first-class support for our monitoring solution for many years. We can rely on this at any time. In addition, the IT experts develop software to fit our system landscape exactly - whenever necessary.

Zoran Gardijan, Group Lead Transport Tools & Workflow, Telefónica Germany


Our experts help further

As you have come to expect from us, we also rely on experts with many years of experience for support. We don't believe in changing contact persons and superficial handling of requests. Instead, we take every support request seriously and decide individually who is best suited to find a long-term solution.

Support with operational tasks

You do not have the capacity to monitor your network comprehensively or would you like to reduce the workload of your employees? In consultation, we take over operational tasks for you and ensure a functioning network. These additional services are for example:

System Health Check We log into your system, see that everything is running and report back to you. This way we can quickly fix monitoring errors.
Selfmonitoring When an error occurs, DICOS is informed and our experts automatically start looking for solutions and causes.

Other service request? No problem! Please contact us.


Trainings for your company

The way to a successful network operation is through well-trained employees. Our network experts have been learning for many years – you don’t want to be without an employee for that long. That’s why we offer compact training courses that will get your employees up to speed on your IT infrastructure in no time at all. Choose the training model that suits you: from standardized seminars from our partners to customized workshops conducted directly on your system.

From one hour to one week
Non-interactive as recording or as interactive workshop with practical part
Standard material or customized to your system

Your project at DICOS

Please feel free to arrange a non-binding consultation appointment and we will discuss the options for your IT infrastructure.